I am the owner of Bay Master Appliance Service. All the starts and ratings you see are fake. Let me give you an example. Go to my website and see the content they have developed for the residential repair section. Compare each page and judge their work. It is in fact the same content with appliance name replaced. They charged me $13000 in 4 months and delivered zero results. They said there will be increase in traffic to close the deal and anticipated that there would be around 60 calls increase with the SEO they do, but later on said they could not anticipate or guarantee their work will bring such results. For the PPC campaign, they lost 33 customers who submitted information to book an appointment through an online form. Their system had issues and I was able to catch that and report to them. That alone cost me around $7k loss in revenue and some amount in advertising budget and admin fee I paid them. Meanwhile, the cost per caller was around $60 dollars which they promised to be at $22. Before dealing with them contact me to tell you who to go to instead. We are Bay Master Appliance Services located in Santa Clara, CA and ask to speak with Jay to discuss BizIQ